Return & Exchange Policy

Return and Exchange Policy for ONAYOUTFIT

Dear Valued Customer,

We appreciate your business and strive to provide you with the best shopping experience at ONAYOUTFIT. We understand that sometimes, products may not meet your expectations or requirements. To ensure your satisfaction, we have outlined our Return and Exchange policy below:

1. Returns: If you are not completely satisfied with your purchase, you can return the item(s) within 7 days from the date of receiving. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Please include the original receipt or proof of purchase with your return.

2. Exchanges: If you received a defective or damaged item, or if you would like to exchange the product for a different size or color, please contact our customer service team at hijabimood@gmail.com. We will guide you through the exchange process and ensure that you receive the correct item promptly.

3. How to Initiate a Return or Exchange: To initiate a return or exchange, please follow these steps:

  • Contact our customer service team at [customer service email or phone number] to inform us about the return or exchange.
  • Pack the item securely, including all original packaging, tags, and accessories.
  • Ship the item to the address provided by our customer service team. Please note that the cost of return shipping will be your responsibility unless the return is due to our error (e.g., you received an incorrect or defective item).

4. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within  7-15 business days.

5. Exceptions:

  • Personalized or customized items cannot be returned unless there is a defect or error on our part.

If you have any questions about our Return and Exchange policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure that you have a positive shopping experience with us.

Thank you for choosing ONAYOUTFIT. We appreciate your trust in us and look forward to serving you again in the future.

Warm regards,

Yasser abusen

CEO and store owner

ONAYOUTFIT

 Contact Information: Hijabimood@gmail.com, www.ONAYOUTFIT.com