Shipping Policy

Shipping Policy

Welcome to ONAYOUTFIT! We appreciate your business and want to ensure your shopping experience is as enjoyable as possible. Please take a moment to review our shipping policy to understand how we process and deliver your orders.

1. Processing Time: All orders are processed within 1-2 business days after payment confirmation, excluding weekends and holidays. During high volume periods, processing times may be slightly longer. We appreciate your patience and assure you that we are working hard to process your orders as quickly as possible.

2. Shipping Methods: We offer several shipping options to cater to your needs:

  • Standard Shipping: Delivered within 5-7 business days.
  • Expedited Shipping: Delivered within 2-3 business days.
  • Express Shipping: Delivered within 1-2 business days.
  • International Shipping: Delivery times vary based on destination. Customs and import duties may apply and are the responsibility of the customer.

3. Shipping Charges: Shipping charges are calculated based on the weight of your order and the destination. You can view the shipping costs before completing your purchase during the checkout process. Occasionally, we may offer free shipping promotions, so be sure to check our website and social media channels for updates.

4. Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking on the link provided in the email or by logging into your account on our website. Please note that it may take up to 24 hours for the tracking information to become available.

5. Delivery Issues: If your order is delayed, lost, or damaged in transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order as soon as possible.

6. Address Accuracy: Please ensure that your shipping address is accurate and complete to avoid any delivery issues. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to update your shipping address after placing an order, please contact us within 24 hours to make the necessary changes.

7. Holiday Shipping: During peak holiday seasons, such as Christmas and New Year, please expect potential delays in shipping due to increased order volumes and carrier limitations. We recommend placing your holiday orders well in advance to ensure timely delivery.

Thank you for choosing ONAYOUTFIT, If you have any questions or concerns about our shipping policy, feel free to contact our customer support team. Happy shopping!